Absorbing the latest technologies and providing world class, efficient and quick deliverables to all within the organization and beyond – this is what we strive for. It is an everchanging process. Some things stay, some more evolve and some others take on a new path. It all converges to one factor – to deliver the best in the industry.
We are a diverse stratum with similar goals and open culture. We work independently and yet together. The waft of a culture that nurtures you, lets you be seen and lets you be heard is what differentiates this part of Lennox International Inc. from all other companies.
The IT department works with sharp-cut enterprise architecture and ensures compliance in every step. While these align us with the company policies, innovation and improvisation is always underway. With the best tools with hands-on like SAP, HANA, Hybirs, Qlik, O365, DataBricks, R, EBX, Thingworx, Fortify, Netsparker, TestPlans, Selenium, CAD, TeamCenter and more!! Hop on our bandwagon and join the community!
If there’s one function that keeps the dice rolling, then it has to be this one! They touch almost every segment that is the first line in defense for LII. From our e-Store to product and engineering, to mobile apps, UI, UX, CX and the lot! Rightly so, the heart of B2B!
Do you like the sound of opening a gateway to the LII world? Or, customizing third party softwares and amalgamating them in our business or macro-ing your way through transactions? Lest we’ve not mentioned about building design configurations for our mechanical, design and the engineering team – well, that’s done here as well! To round up, the set of people here are the ‘know-it-all’ and ‘done-it-all’ in modern AI technology!
Here at Lennox India we have experts both functional and technical who have a deep understanding of business processes and challenges across areas such as manufacturing, supply chain planning and logistics, procurement, corporate services and HCM including new dimensional applications like IBP, APO, EWM in the discrete / repetitive manufacturing industry. This team planned and executed most complex projects globally across LII business segments through SAP / HANA platforms.
It’s a crucial service, which at no cost can take a break – we literally rely on this team to pump that fuel into all segments.
The face of Lennox that is visible to the world!
This team manages everything that is loaded on our websites – the e-commerce sites, where people can purchase these magic machines aka HVAC! The designing, the personalization we offer to our dealers, language customization and etc. are done using Hybris. We collab with a multitude of applications in Hybris also what is known as a heterogenous mix of applications to present you the best of UI, UX and CX! Enjoying the smooth sail while on our site? You have this team to thank for!
Wishing you have a guiding light at all times? Product Lifecycle Management (PLM) for the win! Exactly what they do. They set the rules and tell you how-you-can-do-what. The blueprints are factory-ed using CAD, TeamCenter and WindChill. Effective product configurations and pliable designs are suggested by the PLM team to other teams such as mechanical, design team and the engineering team.
Bored of repetitive structured activities that consumes a lot of your time? Look no further. Robotic Process Automation is a type of business process technology to automate those repetitive and rule-based tasks that usually consumes a lot of time. The Robotic Process Automation (RPA) team creates those tiny invisible BOTS that run through and gets your job done. It is carried out using Automation Anywhere, which is one of the popular tools in market for RPA. They help you get productive by running automations, thereby saving your time!
While creating technologically advanced products is what we live for, it’s equally important to make sure we have the right tools in place through which we build a virtual relationship with our customers. Salesforce and C4C allows us to maintain that database so that we have all the details we require in a common place. And this team, maintains Salesforce & C4C for us to ensure smooth mining of customer information.
These cloud-based solutions typically work like a master directory – it hoards all information related to a dealer, the purchases made, the kind of devices purchased, the profile type, address and other information.
Do you like the idea of creating technology that speaks to and understands humans? Being par with AI technology? Knowing the in and out of IOT and the want to create something bigger?
Search no more! This is where you will want to rest your search for a place that creates Lennox's own technology. We build our codes from scratch here. HVAC devices that sense your movement, auto-detects the temperature, knows when you are almost home, understands your surroundings, does self-diagnosis, is power efficient and what not!
All this has been integrated even on mobile apps, so literally, you are on the go!! Impeccable and contemporary! Technology truly at your fingertips!
The piece of technology which took the market by storm in its wake!
The team that made machine and human communication possible sits right here! Advanced technologies are used to automatically detect temperature, geo fencing using Google Home, Alexa and the likes, being able to set the temperature in the thermostat are some of the feats the team has achieved. The team uses Azure cloud technology to reach the skies, literally! Alongside are cutting edge technologies such as Thingworx and Ignition.
The team also abides by the Industry 4.0 standards. What does this do? It helps us innovate and improve industry productivity. Does technology ever reach a height or a limit? No, we don’t think so!
We want a world where everything is just at your beck and call. Our team does just that!
From being able to control your Lennox devices by a tiny little app to be able to shop for our products on the mobile – we have it all. If you thought this was it, we’d like to break it to you that we use mobile applications to track our carriers, evaluate freight damages, track servicing errands, provide training, NAS and more!
Wondering what makes all this possible? Xamarin, Xamarin Forms, native Android and iOS is your answer!Less effort and better output is the new black!
At Lennox India, its always about creating something new. Creating something that makes us more productive and efficient. The set of people you see here are always on something like “How about doing this?” or “How about creating this”.
It does not surprise us when we think that we have created technology right here. Created history in the making. Created something that is not only cost effective but gets us on our heels!
We have developed tools for simulation and modelling of equipments. They predict performance without having to jump into lab testing!
So, how many ideas do you think is too many ideas?
The one part of the business that runs day in and day out. At your beck and call, like they say! The IT team amongst others, works and holds everything together, much like the backbone of an enterprise!
A dedicated group of round-the-clock IT Support helpdesk, ITSM, cloud engineers, VMWare, Backup and server experts, web application support, Asset Management, Security and everything that can be termed as IT and operations resides here. Right here, at the Lennox India office!
And, let us tell you, the majority of the IT Support and Infrastructure Management is taken care of within the Chennai Ascendas facility! They “keep the lights ON”. No matter what day or what week!
The team that handles the wide umbrella of applications at Lennox India.
Whether it is consumer facing Web applications (Hybris, .NET, Azure etc.) or applications that help our business to plan and execute better(PLM, SAP, ITSM etc.) , this team supports it all. Ensuring any issues are handled promptly and even better proactively through Application monitoring so the rest of the world can breathe in peacefully.
They are always on the lookout. In action is what suits them the best.
Comprising of the SAP Administration (BASIS) and DB , this team is responsible for keeping the platform current and ensuring the optimization of hardware and licenses.
The team that handles multiple Oracle and SQL databases. The team provides comprehensive Database Support services which includes monitoring, backup, patching, The database team is also handles projects to ensure timely upgrades, optimization and continuous improvements.
Our SAP Basis support team is tasked with performing installations, upgrades, maintenance, configurations, in addition to monitoring and tuning the SAP technical environment, applying patches and updates and tweaking performance – daily. They troubleshoot any issues that might affect performance or end user experience. Whether it is minor bug or a major issue – this team is available any time of the day to ensure the problems are fixed before it slips into a larger one.
The engine here never rests. Literally, the backbone of our organization. This team serves as the first line of defense for all user facing issues, requests, applications, website services, servers, backup technology, cloud services, network systems and more. Literally, the first body that faces the sun. The team runs round the clock – like, follow the sun model. Counterparts are located in the US to ensure full coverage and balance.
This team manages all data centers, virtualization, containerization, micro-services, Ansible, Scripting, Azure, AWS, O365. It engineers architecture, implement solutions and provides them as a supporting element to the Operations team.
Sophisticated ballet of so many technological flavors? Yes, and with grace!
After all those pillars that make us who we are, who do you think keeps Lennox safe and strong?
It is the only Center of Excellence for security operations in Lennox. All handled and safeguarded by a group of honed cybersecurity experts. Amusing much? Guarding our data and its integrity round the clock, this is the go-to place if you want to see excellence by the virtue of their certifications! ‘Security Gurus’ is truly an understatement.
To begin with, these highly skilled experts are required to have certifications such as OSCP, CEH(Certified Ethical Hacker), McAfee, Cisco Certified Specialist, CHFI(Computer Hacking Forensics Investigator), Information Security Management System Certified and ITIL. Its incremental really! You cannot stop at just these.
To help them keep up the security standards, the experts use tools like IntelSecurity, RAPID, Tenable, cimtrak, Fortify, netsparker, CenturyLink, skyhigh, Infoblox, paloalto, f5, OWASP, aruba and Office365.
Fancy impenetrable fencing? On your marks then!
The master directory of all our company owned assets – be it hardware or software licenses!
They literally have every detail of a Lennox owned device you have. From warranty to what kind of software you’ve requested for, lease details, database of every Configuration Item that is active or was active here and more. Like, they say, its all about the details. They manage end to end hardware and software asset management and maintenance requests. All this is done with ServiceNow.
The ones you will find yourself running to when your computer lease is about to expire or you’d like to order new hardware. Like, even something as simple as a headset!
Maintaining a database for the entire organization. Mighty as it sounds, mighty it is!
Here is the team that sits and watches you & decides what roles can be created, what kind of permissions can be assigned to a role, what kind of a new role is required and when. They deal with the Identities in Lennox & helps to be Compliant by keeping stock of Entitlements. One level down they help to Manage & Monitor the Governance, Risk & Compliance in core Business Application SAP.
They then subtly tell you that these are the list of things you can do with an application or with your computer. They work on creating and editing role access to SAP Security and HiDM. Do you require someone to pull you back before you slip? This team will be the one to your rescue!
The ones that overlook everything!
The team of expert analysts who ensure we are running it smooth and most importantly, running it right. They conduct internal audits as well as support the external audits. Quite the seers when they look into the risk factors we may be running into and finding solutions to go around them. Also known as, risk management.
To perform above and beyond is one, but to do that right by the books of law is another. This body ensures right provisioning of IT controls, process and procedures. Like, setting the right controls on apps, curbing any exploitations, developing key controls and ensure appropriate functioning by running SOX audits.
Following everything to the T? We have our answer here!
Rightly said – it’s not about the quantity but the quality we deliver!!!
Our group of experts who carefully scrutinize every minute detail that comes in and goes out within IT. They are up to date on the market trends and ensure qualitative product outputs. Lennox has been able to deliver the best to its customers because this team thoroughly screens everything that comes their way.
The Quality Assurance team runs grilling tests using cutting edge contemporary tools and frameworks like, Selenium, WorkSoft Certify, AzureDevOps, Jmeter, Dynatrace, Appium etc., for applications/products in market trends related to Digital, IoT, Mobile & SAP space embracing both On-Premise and cloud solutions based on needs and use cases.
To go deeper into it, they’ve adopted the functional and non-functional testing protocols. In the functional, it’s all about Smoke, Regression, UAT and the likes. In the non-functional, it’s more of Performance, Load, Security, Stability, Reliability with Structured test architecture & DevOps integration.
Like they say, leave no stone unturned. Our team here makes sure of just that! If we have a perfect software that works like a charm and with zero flaws, you know where to turn your heads to!
Our Famous Hashtags we follow: #DigitalTesting #IoTtesting #SAPTesting #TestcaseManagement #TDD #BDD Automation #AgileDevOps #Cloud #ShiftLeft #EarlyTesting #ContinousTesting & #ContinousImprovement
This is where you park your vehicle when you want to talk numbers, graphs, business and market trends, want insights, ideate a new strategy or talk anything that is ‘DATA’.
The set of people you see and work here are the ones that will swirl with data, make sense out of humongous information which may otherwise seem out worldly. This team collaborates with every department in our organization to ensure we know exactly where we are headed and where we currently stand! Analyzing historical data, current statistics and forecasting trends is what this team does. Literally, the team that can guide us the direction to steer our ship!!
And, how much data do you think is too much data? We’d go by ‘Infinite’!
The Business Intelligence team collates data from different sources using high end modern technology and tools such as BW on HANA, Enterprise HANA for Data warehousing, SAP BODS for ETL, Alteryx for Data preparation and Qlik for Visualization. The data that may seem unruly to the rest of us is typically the playground for this team.
This is the team which feeds us with our KPI stats, metrics dashboard, scorecards etc. They also read and work data to understand what went wrong and why. They project their reports to make us understand the how and what of everything!
That part of Lennox where a multitude of diverse data is worked on. As the name suggests, huge volume and variety of data are shredded to create understandable information. This is the part where business decisions and predictions are backed by statistics when presenting to the other half of the ladder. Voice data, IoT , event logging etc. to name a few. Magical wands like Data Bricks R and Power BI along with Azure Cloud is used to hoard the load. This team works with diverse parts of the organization including Business functions, Engineering R&D and IoT platforms
Typically, extracting music from cacophony is what happens right here!
The Lennox seers! They are bound to generating stellar NPS scores, forecasting, data interpretation and logical reasoning. They see the why, how and when of every anomaly.
On a typical day, a work desk over here looks and sounds more like tracking historical trends, optimizing processes, identifying bottlenecks, track sales performance, marketing campaigns, find where the business can optimize and what we could have done to achieve better. The team works closely with our dealers and vendors in setting our growth vectors upwards and straight. To do all this and more, the team works with QlikSense, IBM Logicnet, IBM transportation analyst etc.
The one stop if you want to know Lennox’s path ahead!
We aren’t blowing trumpets when we say the Data Science team knows the Greek and Latin of everything ‘Data’!
Statistics, micro factors, mathematical concepts, reasoning, problem solving and all those heavily jargonized terms and processes are carried beautifully and with ease! The hotcake of a technology – Python is their ally! As cool as their analysis seems and sounds, they literally waddle through tons of math under.
Data Scientists must? We’d say yes!
We always have that one person who neatly stacks and saves all pertinent information. For Lennox, the Master Data Governance team is that person! The team filters out the noise in our customer and Vendor directories and saves the information that is just right. Data is cleansed and presented it in the most julienned way using contemporary tools such as EBX.
The team ensures we have the right information at hand before reaching out to our vendors and customers. They maintain the directory for us by constantly Marie-Kondo’ing our data base.